Your treasure awaits!
Cart 0

FAQ

G U I D A N C E

ORDERING: Every piece of jewelry is handmade and/or repurposed in my studio with quality and attention to the smallest of details. Since many of my materials are vintage, antique or salvaged, you may expect there may be scratches, dings, varying patinas and other imperfections which I view as character and charm. As most jewelry pieces are one of a kind or limited editions, please visit the website often as the inventory is always changing. Jewelry that is listed for sale has already been created (unless it is a made to order item) and is ready to ship upon payment confirmation. To purchase, simple click the order button and you will be guided through the secure shopping cart system.

CUSTOM ORDERS: I do accept custom orders. Please contact me for further information. All custom orders are final sales and may not be returned.

PAYMENTS: Payment is due when your order is placed.

SHIPPING:  I try to ship all US orders within 2 business days via USPS first class mail with delivery confirmation. Shipping to US addresses is a flat rate of $3.50 per item. I do combine shipping on packages with more than 1 item, rates change based on the item quantity. Usually your item will be delivered within 3-5 days. If you need a rush delivery please contact me for rates. Insurance is up to the buyer and can be purchased for an additional fee. Please contact me for rates.

I hand deliver all items to the post office. Once an item is shipped it is out of my control and I am not responsible for lost or stolen packages. Delivery confirmation is included, if you would like upgraded shipping or signature confirmation contact me for rates.

Any non-US order is considered International and ships at a flat rate of $20.

Please note the shipping rates not only cover shipping costs, but also the handling of your treasure. I make sure all items are securely packaged in a padded envelope. Each item comes enclosed in a pretty gift box ready for gift giving.

TAX: Wisconsin residents will have sales tax added to their orders.

ARE YOU LOCAL? If you are local to the Twin Cities MN metro area or Western WI, cash or credit card payments can be arranged along with an in person delivery or pick up. Feel free to contact me prior to purchase to pre-arrange a time and location convenient to both of us.

RETURNS: Please shop with confidence. Satisfaction is guaranteed. If you are unhappy for any reason please contact me within 5 days of delivery and you may return the item. The item must be in original condition undamaged and unaltered with original packing materials for returns. I will issue a full refund minus shipping costs, handling or insurance. 

REPAIRS: I am happy to offer free repair service, if needed, within 6 months of your original purchase. This does not include parts that are broken, lost, damaged by improper care or handling. Any repair work depends on the materials I have available and the nature of the repair. Additional fees may be charged depending on the cause or extent of the repair needed. Since many of my jewelry pieces are one-of-a-kind, exact replacement and repairs may not always be possible and substitutions may be used. 

Note: Vault 31 is not responsible for return or repair merchandise lost or damaged in transit. I require that you insure all shipments to me and also include delivery confirmation numbers. Items should be packaged properly with secure padding and protection. Contact me for required approval and return/repair shipping instructions before shipping any package.

JEWELRY CARE: Since all of my jewelry is handmade and most contain vintage, antique and salvaged elements, it is recommended that these jewels be worn thoughtfully and stored in a safe place when not being worn. Often a simple cleaning with a damp cloth will do wonders. It is not recommended to use liquid cleaner or polish as this can damage pieces with pearls and crystals or strip aged metal coatings. A polishing cloth works well for removing tarnish buildup on sterling pieces if you prefer a brighter look. Treating your jewels with care today will insure that they become heirlooms for tomorrow.

C O P Y R I G H T
All works, content, materials and designs on the site, without limitations - products & jewelry designs, site design, photographs, images, illustrations, text, video clips, audio clips, designs, graphics, logos and icons, as well as the arrangement, selection and layout, and other materials contained in this site, are owned by Vault 31, licensed by the company, purchased or used with permission of their owners and protected by US and International copyright laws. No reproduction, copying, distribution or transmission of such works, content, products, materials, designs, including any jewelry, is permitted. All rights reserved worldwide.